FAQ
How do I place an order online?
Simply click on the item that you would like to order, then
choose the color / sizevia the drop down choices. Then click on
ADD TO CART and continue shopping.This will not obligate you to
buy the item, but places it in your Cart for further review.When
you're ready to complete your order, click on the SHOPPING CART
to confirm thatyou have all the items you want in the color /
size you need. After you've made anychanges and updated the
quantities, click on PROCEED TO CHECKOUT this will take youto an
order form where you will provide shipping and payment
information.Finally click on SUBMIT ORDER and your order will be
placed. Our Order processing dept.will receive and process the
order by 12:00 Noon, PST. What information do you need from me to place an order?
In order to complete your order, we need you to provide the NAME
as it appears on thecredit card you will be using, the BILLING
ADDRESS where you receive the credit cardstatements, PHONE
NUMBER, E-MAIL ADDRESS and CREDIT CARD INFO.You may request to
have your items shipped to a different address,if you are
purchasing the item for another person; we will also need their
information.We ask that phone numbers are provided in the event
questions or issues arise with your order,and to ensure accurate
delivery. Rest assured your informationwill not be rented or
sold to third parties.
How do I apply my special discount / promotional code?
If you have a special discount / promotional offer from us,
simply enter the promotional codein the PROMO CODE box provided.
The discount will be applied and reflected at the timeof check
out if not sooner. If you are having a problem applying it,
please add a note in thecomment box and we will be sure to take
care of it for you at processing time.
Not sure if my Online order went through, how can I be
sure?
You will know for sure that your order has been placed when
you receive a confirmation e-mail.If after you click SUBMIT
ORDER you do not receive a confirmation e-mail,call our customer
service at 1-877-5LaMonir (1-877-552-6664) Monday - Friday from
8:00 a.m. to 5:00 p.m. PST for assistance.
Can I order gift cards?
Absolutely. A LaMonir gift card lets your recipient select the
gift of their heart's desire.Gift cards can be purchased online
and will be mailed to your recipient within two daysof your
order. Please note that LaMonir Gift cards are redeemable only
at LaMonir Collectionand LaMonir.com.
How long does it take for my order to ship?
In-stock items usually ship within 2-4 days from the time the
order is approved.Items that are out-of-stock will be cancelled
and a cancellation notice will be sentvia email (if email
address is on file) or mail.
Can I ship an order outside the United States?
At the present time we are only shipping within the continental
United States.
How long will it take for my order to be delivered?
Most deliveries are made within 5-7 days with regular shipping
once the package leavesour facility. Please refer to the
shipping chart below for a complete listing of the deliverytimes
available. Fully Insured - Destinations within the USA only
USPS First Class Mail 5-7
USPS Priority Mail 2-3
USPS Express Mail 1-2
UPS 2-Day 2UPS
Next Day / Overnight 1
Sorry, We do not ship to APO / FPO Address or P.O Box Address
Can I cancel an order once it has been placed?
Orders can only be canceled by a LaMonir customer service
representative.You must call LaMonir customer service at
1-877-5LaMonir to see if the order can be canceled.Please be
aware that customer service is available Monday through
Friday,between 8:00 a.m. and 5:00 p.m. PST. The best time to
cancel your order iswithin 30 minutes of placing it on the
website.The longer you wait, the less chance you will have to
STOP the order before it goes throughour system to the shipping
department. The order will be shipped and you will then haveto
return the merchandise.
Note: Shipping and Handling fees are non-refundable.
Can I phone in an order?
LaMonir agents will be glad to take your phone order. Our agents
are available Monday through Friday, between 8:00 a.m and 5:00
p.m. PSTat 1-877-5LaMonir to assist you with the order process
andanswer any questions you might have.
Questions About fit / sizingNot sure of my ring size, What
can I do?
There are 2 ways that can help you determine your ring size.See
Ring Sizing for more details. (see Lamonir Ring Sizing.doc)
LaMonir Ring Sizing.doc
Do you offer ring re-sizing / engraving? At this time,
we do not offer ring-sizing or engraving services.You are more
than welcome to use your own qualified jeweler.Note: Items that
have been re-sized or engraved cannot be returned.
Payment Questions What payment methods can I use?
For your convenience we take the following: Credit Cards: We
gladly accept all major credit cardsVisa, MasterCard, American
Express and Discover.Debit Cards: We accept debit cards with the
Visa or MasterCard logo only. ATM cards are NOT ACCEPTED.
What is the difference between a Credit card and a Debit
card?
Debit cards are similar to credit cards. However a Debit
card debits the funds directlyfrom your bank checking account
upon approval of the funds. Credit cards will allocate the funds
and charge upon shipping of your items. The main difference for
most, is that some banks usually institute a daily charge limit
ondebit cards. Causing some orders to be declined if the order
total is greater than the dailycharge limit. If this happens to
you, you may wish to contact your bank and request aone-time
waiver to the daily charge limit.
How safe is it to use my credit card with your company?
It is our top priority and to the best interest of our business
and customers,to keep your information and transactions secured.
Your information isautomatically encrypted while in transit from
your computer to our computers.Online transactions are protected
with Secure Sockets Layer (SSL) encryption.Your information
resides on a secured server once it arrives in our
system.LaMonir servers do not connect directly to the
Internet;therefore your information is secure.
When does my credit card get charged?
We do not charge your credit card, until the items are shipped.
If an item ison back order, that item is cancelled and you will
not be charged for it.We will follow up via e-mail (if email
address is on file) confirming that yourorder has been shipped
with, total charge and tracking information if applicable.
Will I be charged sales tax?
By law, orders will have sales tax applied if shipped to an
addressin the state of California only.
Jewelry Care Questions
What is the best way to care for my jewelry?
-Tips on how to care for your Diamond Jewelry
We recommend that you regularly clean your diamond jewelry to
remove unwanted build upcaused by everyday activities,
frequently used chemicals and beauty products.An affordable and
easy way is by using a gentle detergent and soft toothbrush.We
also believe it is recommendable and wise to bring your diamond
to a professionalto check and make sure that the setting remains
secure and have a good professionalcleaning as well.
-Tips on how to care for your Pearl Jewelry
Remember that pearls are soft and very sensitive to their
environment.The following everyday items can attack the pearls
beautiful color and luster:Perfume, body lotions, make-up, hair
spray and perspiration.To maintain the beauty and luster of your
pearls, you should:• Allow your skin to absorb, perfume,
hairspray and make-up before puttingon a pearl necklace or
bracelet. • Always gently wipe your pearls with a soft cloth
after wearing. • To prevent damage or scratching to your peals,
we recommend that you storethem in a soft cloth or lined jewelry
box.
-Tips on how to care for your Gold Jewelry
As with all fine jewelry, LaMonir recommends storing your
gold jewelry in cloth bagsor lined boxes to prevent any surface
damage. Be aware of harsh chemicals like householdbleach or pool
chlorine that can harm the quality and beauty of your gold
jewelry.If you see that your gold jewelry needs cleaning, you
can use a soft toothbrush andgentle soap to clean it yourself.
We also believe it is recommendable and wise to bringyour gold
jewelry to a professional to be cleaned and polished.
-Tips on how to care for your Silver Jewelry
Sterling Silver should always be stored in a soft jewelry box or
pouch. When possible avoidits exposure to harsh chemicals and
polish it as needed. We recommend that you prevent the tarnish
buildup to maintain your sterling silver's beautifulappearance.
It is easy to keep your silver in pristine condition with many
silver polishesand solutions available. LaMonir recommends the
use a soft cloth to remove tarnishimmediately from your silver
jewelry.
-Tips on how to care for your Gemstone Jewelry
Gemstones are affected by everyday activities and frequently
used chemicals and beautyproducts. LaMonir recommends that you
regularly clean your gemstones with a gentledetergent and soft
toothbrush to remove unwanted build-up. Proper care of your
gemstonejewelry will help them stay beautiful and valuable
forever.
Shipping Questions
Is shipping free on all orders?
LaMonir is pleased to offer free 2-day insured air shipping on
all orders shipped within the United States over $500. Choice of
carrier depends on your order value and destination of your
order. Please refer to shipping chart below for details,
including upgrade shipping (optional):
FREE Insured Shipping (USA) Destination Only ($500.01 and
over ONLY)
|
Merchandise Total** |
Standard |
Two-day |
Next Day |
| $0.00-$50.00 |
8.00 |
18.00 |
25.00 |
| $50.01 - $150.00 |
12.00 |
22.00 |
29.00 |
| $150.01 - $250.00 |
16.00 |
26.00 |
33.00 |
| $250.01 - $350.00 |
20.00 |
30.00 |
37.00 |
| $350.01 - $500.00 |
24.00 |
34.00 |
41.00 |
| $500.01 - Over Free ground
shipping, US destinations only |
FREE |
38.00 |
45.00 |
|
**Total value of merchandise before tax or other
charges. |
|
|
|
Saturday Delivery add $24.00 on top of standard shipping
fee.
Sorry, we do not ship to APO/FPO or P.O. Box Address
How are the items packaged?
We pack each item inside of an elegant jewelry box. Then that
jewelry box is carefully packaged for shipping with full
insurance coverage. All items must be fully insured for the
safety of your purchase while in transport. Insurance fee is
already included in the shipping fee.
Do you require signature on all orders?
No, however to insure the safe delivery of your package to the
proper recipient, a signature is required on all shipments over
$200. Regardless of any waivers you may have, the package will
not be delivered if you or someone cannot be available at the
delivery address to receive the package.
Can you ship my order to a different address, if I’m not
going to be home?
Credit /debit card order:
Should you choose to pay by credit /debit card, we will be glad
to ship your package to your work or an alternate address
different from your billing address. We may contact you to
verify your approval of a shipping address that is different
than the billing address. Please be sure to have your shipping
address on file with your credit card co., or be prepared to
sign a ship-to release form.
Can my order be delivered on Saturday?
Yes. Saturday delivery is available to most locations in the USA
for an additional fee of $24 for all Saturday delivery via UPS.
Please call our customer service specialist at 1-800-XLaMonir if
need further assistance.
What if my order gets lost or damaged?
All shipments are fully insured. We urge you to inspect your
package for signs of damage or tampering before signing for the
delivery. If you notice any signs that indicates the package was
tampered with or damaged, please refuse the package and contact
our customer service immediately at 1-800-XLaMonir, Monday -
Friday 8:00 a.m. to 5:00 p.m. PST.
Do you ship to APO/FPO addresses?
Sorry, at the present time we do not ship to APO/FPO addresses.
Do you ship to P.O. Box addresses?
Sorry, at the present time, we do not ship to P.O. Box
addresses.
Return Policy
What is LaMonir Refund Policy?
At LaMonir we offer a 30-day money back guarantee if you are not
100% satisfied with your product. If any item does not meet or
exceed your expectations, simply return it to us (insured, as we
are not responsible for the return item until it is received in
our facility) for a full refund, exchange or credit within 30
days of shipment. Refunds and credits will be issued in the
actual paid amount of the merchandise. (Shipping, handling fees
are not refundable).
Note: Returns received past 60 days, displaying signs of wear or
alterations such as sizing and engraving or damaged merchandise
will be returned to sender.
What is your exchange policy?
You may return your item as an exchange for another item within
30-days of shipment. If new item is more than the return item,
you will be billed to the credit card on file for the
difference. If exchange item is less, a refund will be issued to
the credit card on file for the difference. Keep in mind that
there will be a new shipping fee for the shipment of the
exchange item. (Shipping, handling fees are not refundable).
Please contact our customer service at 1-800-XLaMonir if you
need further assistance. Note: Returns displaying signs of wear
or alterations such as sizing and engraving or damaged
merchandise will be returned to sender..
What do I need to do, to return an item?
-Call our customer service representative at 1-800-XlaMonir for
a LM Return Authorization number.
-Write the LM Return Authorization number on the return form
provided on the back of your packing slip.
-Package your return item with all packing materials, appraisal
and diamond certificate if any
-For your own peace of mind and security, please return your
item with an insured carrier (such as FedEx, UPS, US
Parcel Post) and ask for a receipt for your records.
Note: LaMonir is not responsible for any items returned if lost
or damaged. Until the return is received and processed in our
facility, we cannot refund or credit your account
Send your package to the following address:
LM Returns Dept,
3419 East Coast Hwy.
Corona Del Mar, CA 92625
How long will it take to get my refund?
Once the package has been received and accepted, a refund will
be issued to your account within 7-10 days. Refunds will be
issued to the original mode of payment received. Money order – a
company check will be mailed to you.
Note: Returns displaying signs of wear or alterations such as
sizing and engraving or damaged merchandise will be NOT be
accepted for.
Other Questions
How can I be sure of the quality of the jewelry?
We have chosen the best jewelry from qualified jewelers that
have been in business for over 25 years. Our mission at LaMonir
is to bring you the highest quality jewelry at the most
affordable prices. We at LaMonir take pride in this mission and
act upon it very seriously. LaMonir brings to you only the best
of the best from a select team of jewelry manufacturers,
importers, graduate gemologists and appraisers. Only this way
can LaMonir fulfill this important mission.
What is LaMonir Guarantee?
At LaMonir we offer a 30-day money back guarantee if you are not
100% satisfied with your product. If any item does not meet or
exceed your expectations, simply return it to us (insured, as we
are not responsible for the return item until it is received in
our facility) for a full refund, exchange or credit within 30
days of shipment. Refunds and credits will be issued in the
actual paid amount of the merchandise. (Shipping, handling fees
are not refundable). You may also return your item for an
exchange that will meet your needs. Please contact our customer
service at 1-877-5LaMonir if you need more friendly and personal
assistance.
I would like to know about special items & upcoming
promotions, what do I need to do?
We recommend that you provide us with your e-mail address. By
doing so, you will be sure to receive not only your order status
but you will also be the first to know about all special
promotions and events via our email campaigns and notices. You
would also receive special occasion, email reminder service such
as a birthday, anniversary or holiday gift.
What is the best to contact you if I have a question?
LaMonir’s customer service department is always ready and happy
to answer any of your questions,
Monday - Friday 8:00 a.m. to 5:00 p.m. - Pacific Standard Time.
Will do our best to get back to you within 24 business hours
from receipt of your message, fax, email and or letter.
Call us at 1-877-5LaMonir.
Email us at service@lamonir.com
Fax: 949-263-2323
Write to us at:
LaMonir
Atten: Customer Service
3419 East Coast Hwy.
Corona Del Mar, CA 92625 |
