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Returns & Exchange Policy
We want you to be completely happy with your order. If you are
unsatisfied for any reason, we will gladly accept (one time
only) your timely return "In as received condition" (unworn,
unwashed, unused) items, or defective merchandise for a refund
of the original purchase price within 30 days of shipment date (a
restocking fee of up to 25% will apply). Returns displaying
signs of wear, alteration such as sizing or engraving (by a
jeweler other than LaMonir), or damaged merchandise will not be
accepted for return. Please note that all returns are handled
on an individual basis.
Returned merchandise should include an RA # the original
packaging and be in the same condition as when it was received.
Used merchandise cannot be returned including defective items.
Merchandise returned after 30 days might be subject to a
reduced (up to 50%) refund if not in its original vendor
packaging, in salable condition and/or if the merchandise has
been marked down in the intervening time period. A re-stocking
fee (up to 25%) will apply to all returns including large
and/or heavy items. All fragrance and cosmetics returns must be
unused, unopened, and in original packaging for a credit or
exchange to be issued (no Refunds).
Any LaMonir merchandise ($299.99 and less) purchased online or
from any LaMonir catalog may be returned for exchange, credit or
refund (restocking fee will apply) within 30 days of
shipment date with an RA #.
*Please email service@lamonir.com or call 1-877-552-6664 for
your Return Authorization number.
Exceptions
Dresses over $300: These are high quality and special order in
the size and color you chose therefore cannot be returned. Used
merchandise, opened fragrance or cosmetics cannot be returned
including defective items. * Poorly packaged, returns without RA
# or uninsured items will not be accepted for return.
On the front of your packing slip (enclosed with your purchase),
note the reason(s) for return and whether you wish to exchange
it, credit the price toward another LaMonir purchase, or receive
a refund. On the outside of the box note the RA # (Return
Authorization) LaMonir is not responsible for lost or
damaged items, we urge you to insure all returns. Enclose your
packing slip with the item, ship, prepaid and insured, to:
LM Returns Dept.
17662 Armstrong Ave.
Irvine, CA 92614
Please note that Sale and Online Clearance merchandise are
non-refundable, exchange or credit only and must be received in
our facility within 30 days of purchase.
When a gift is returned, a LaMonir merchandise credit gift card
will be issued to the gift recipient for the amount of the
returned merchandise. The merchandise credit gift card can be
used for purchases from LaMonir, catalog and online only.
*Returns without and RA # will be refused. |
